Returns, Refunds & Reptile-Sized Support
At Kiley’s Kritters, every item in our shop is made just for you using trusted print-on-demand partners like Printify and Printful. This means your order is created on demand after you place it—helping us reduce overproduction and cut down on waste. Because of this custom process, we don’t hold inventory and are unable to process traditional returns or exchanges the way larger retailers might.
We encourage you to double-check sizes, colors, and product details before placing your order to make sure everything is just right!
✅ What We’ll Happily Fix
If something’s wrong with your order, we want to make it right. We're happy to offer a free replacement or refund in the event of:
Damaged items
Misprints or quality issues
Incorrect items shipped
Please reach out to us within 14 days of delivery and include the following:
Your order number
A brief description of the issue
A few clear photos showing the problem
Once we review the details, we’ll work with our print-on-demand provider to get your replacement or refund processed quickly.
❌ What We Can’t Accept
Since every item is printed just for you, we can’t accept returns or refunds for the following:
Incorrect size or color selected during checkout
Buyer’s remorse or change of heart
Shipping delays due to carrier issues, holidays, or customs
Please review your cart carefully before submitting your order to avoid any issues.
📚 Amazon Orders
If you ordered one of our books or products through Amazon, their return and refund policies apply. That means you’ll need to contact Amazon support directly for issues related to shipping, delivery, returns, or replacements.
We’re always happy to answer questions or help guide you—just know we don’t have direct control over Amazon’s fulfillment process.
📬 Still Have Questions?
We’re a small, family-run business, and we truly care about your experience. If you have any concerns or aren’t sure what to do, please email us at
📧 kileyskritters@gmail.com — we’re happy to help however we can!